Thank you for
visiting MCTWF's Website!
If you have any questions or concerns, you can
contact our Member Services Call Center, Monday through Friday, 8:30
a.m. to 5:00 p.m.
Alternate Outage Number
All correspondence must include the participant's
contract number and addressed or faxed to:
2700 Trumbull Avenue
Detroit, Michigan 48216
Fax Number: (313) 964-2442
If in reviewing any Explanation of Benefits provided to you from MCTWF, or any of its vendors, you identify possible fraud, please contact the appropriate toll free Anti-Fraud Hotline as follows:
For Medical Professional or Vision Claims: 800-637-6907
For Dental Claims: 800-524-0147
For Hospital Claims: 800-482-3787
MCTWF's office is located just outside downtown
Detroit on Trumbull Avenue, North of Michigan Avenue and South
of Grand River Avenue. Click on the icon below for a map of the
You may also e-mail your questions, comments, requests, or concerns
to us by clicking on firstname.lastname@example.org or by sending a secure (encrypted) email by clicking on For Secure Email Communications to MCTWF. You will receive a
response by phone, mail or email reply within 48 hours of your submission.